Jacob Franklin  

Building secure, reliable identity systems for 350M+ users at Indeed. Passionate about authentication standards, team collaboration, and systems that scale.

Professional headshot of Jacob Franklin, Principal Software Engineer at Indeed

About Me

Building secure, reliable identity systems for 350M+ users at Indeed wasn't exactly my career plan when I started. But I quickly discovered something fascinating: identity and access management sits at the heart of everything a company does, and the technical complexity is endlessly interesting.

Over 9 years, I've evolved from adding Google login to Indeed to re-architecting our entire authentication, authorization, and identity infrastructure to align with industry standards, while leading cross-org efforts dependent on our identity platforms.

What drives me daily is building systems that are highly reliable, secure, and seamless—the kind that everyone depends on but ideally never has to think about. The future of IAM excites me as we move toward open standards, passwordless authentication, and autonomous agent representation.

350M+
Users Served
9
Years at Indeed
15+
Engineers Mentored
99.99%
System Uptime

Experience

Principal Software Engineer

Indeed Jul 2022 - Present

Led enterprise-scale identity platform architecture serving 350M+ users globally across Indeed's expanding ecosystem.

  • Architected OAuth 2.0 compliance initiative - Modernized authorization systems to industry standards
  • Delivered Indeed+ marketplace authorization system - Built secure authorization platform for Indeed's strategic expansion to support multiple 3rd party job boards and job posting sites
  • Designed major multi-site identity integration - Led technical planning for merging two major identity platforms
  • Led Software Design Review Guild - Established organization-wide engineering processes adopted by all teams
OAuth 2.0 SCIM Microservices Identity Federation

Staff Software Engineer → Principal Software Engineer

Indeed Jan 2019 - Jul 2022

Advanced from individual contributor to technical leader, specializing in authentication systems and cross-platform integrations.

  • Delivered token based authorization implementation - Reduced service calls by 78% (~500M calls/day)
  • Launched Google One Tap authentication - Generated 802K logins and 242K new accounts in first quarter
  • Implemented step-up authentication system - Built adaptive security for high-risk operations
  • Led Trust & Safety platform integration - Integrated authentication and authorization systems with multiple APIs for sophisticated fraud detection
OpenID Connect Privacy Engineering API Design Performance Optimization

Senior Software Engineer → Staff Software Engineer

Indeed Jul 2017 - Jan 2019

Built foundational identity infrastructure and established reputation as technical problem-solver and mentor.

  • Led architectural transformation as tech lead - Redesigned identity team's architecture on AWS
  • Resolved critical production issues - Debugged and fixed major authentication bugs affecting millions
  • Achieved 99.99% system uptime - Implemented monitoring and failover mechanisms
  • Led technical interviews and mentorship - Conducted 100+ interviews and mentored 5+ engineers
Service Architecture Database Migration System Reliability Technical Leadership

Software Engineer → Senior Software Engineer

Indeed Jul 2016 - Jul 2017

Delivered immediate impact through a new critical micro service and security infrastructure improvements.

  • Created IU Android application - Designed location-based job matching app during Indeed University
  • Implemented Google login integration - Built first social authentication with OpenID Connect pattern
  • Developed bot monitoring infrastructure - Created configurable captcha system and attack monitoring
  • Eliminated direct database access - Built high availability identity service layer
Android Development Security Monitoring Database Architecture Mobile UX

Technical Expertise

Identity & Access Management

  • OAuth 2.0, SAML, OpenID Connect
  • Multi-factor Authentication
  • Identity Federation & SSO
  • Privacy & Compliance (GDPR, CCPA)

Platform Architecture

  • Microservices Design
  • Distributed Systems
  • API Development
  • Performance Engineering

Technical Leadership

  • Cross-team Collaboration
  • Engineering Mentorship
  • Process Innovation
  • Standards Expertise

Security Engineering

  • Threat Modeling
  • Fraud Prevention
  • Secure Coding Practices
  • Compliance Frameworks

Let's Connect

Interested in identity technology, authentication standards, or just want to chat about building systems that scale? I'm always excited to connect with fellow engineers and discuss the future of secure authentication.

When I'm not architecting identity systems, you'll find me running around Seattle or singing (badly but enthusiastically) at karaoke.